If the Client is not satisfied with an order, the items can be returned for Size/Color Exchange, or Refund within 14 days of the order’s delivery date.
The Security String must still be intact and attached to returned items.
To request a return send an email to firstname.lastname@example.org including:
Once completed, Ploumanac'h will send you a confirmation email, with the Return Authorization Number, the shipping label, and instructions for the return shipment.
The return shipment is FREE when sent using the carrier provided by Ploumanac'h.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
Clients must send their returns within 14 days of the order’s delivery date.
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
Refunds will be processed as soon as returned items have been checked and accepted by Ploumanac'h.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly ten days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount. If Express Shipment was included free of charge, the Refund amount will not be affected.
The Security String must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers, etc.) received with the order.
Returns must be packaged in the Ploumanac'h box.
In the case of defective or incorrect merchandise, Clients must follow the instructions above.
Ploumanac'h reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Items that have any sign of use or wear will be returned to the Client.
Pickups for all authorized returns with Ploumanac'h’s carrier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, Ploumanac'h reserves the right to refuse returns sent with a different courier than specified in the confirmation email.Ploumanac'h has the right to refuse returns that are unauthorized and/or not transmitted in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Ploumanac'h will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.